Privacyhandled with care

Welcome to Borderless Love (“Borderless Love”, “we”, “our”, “us”).

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, services, features, events, guidance services, and community platforms (collectively, the “Services”).

This Privacy Policy has been designed to align with:

• UK GDPR
• EU GDPR
• UK Data Protection Act 2018
• Consumer protection and online safety principles
• Payment processor requirements and trusted payment partner compliance expectations

By accessing or using our Services, you agree to this Privacy Policy.

If you have any questions about this Privacy Policy or your data, please contact us at: support@borderlesslove.space

You must be at least 18 years old to use our Services.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information, we will delete it promptly.

We may collect the following categories of information:

A. Information You Provide Directly

When you register, subscribe, interact with members, or use our Services, you may provide:

• Name
• Date of birth
• Gender identity
• Email address
• Phone number
• Profile photos and videos
• Location information
• Connection preferences
• Cultural, ethnic, language, or lifestyle preferences you voluntarily choose to share
• Biography/about me information
• Messages sent through the platform
• Guidance or consultation information
• Customer support communications
• Verification information
• Payment and billing information

B. Identity Verification Information

To help improve trust and safety, we may request identity verification documents, including:

• Government-issued identification
• Selfies or live verification images
• Age verification information

Verification data may be processed by trusted third-party providers.

We do not publicly display identity documents.

C. Payment Information

Secure Payments Powered by Trusted Payment Partners.

We do not store full card details on our servers.

Payment processors may collect:

• Cardholder name
• Billing address
• Payment method details
• Transaction history
• Fraud prevention information

Their handling of your information is governed by their own privacy policies.

D. Automatically Collected Information

When you use our Services, we may automatically collect:

• IP address
• Device identifiers
• Browser type
• Operating system
• App version
• Language settings
• Log files
• Cookies and tracking technologies
• Usage activity
• Referral URLs
• Interaction analytics

E. Sensitive Information

Certain profile information may be considered sensitive under privacy laws, including:

• Racial or ethnic origin
• Sexual orientation
• Religious beliefs
• Connection preferences

You choose whether to provide this information.

By voluntarily sharing such information, you consent to its processing for the purposes outlined in this policy.

We use your information to:

• Create and manage your account
• Provide compatibility and community features
• Process subscriptions and payments
• Verify identity and improve user safety
• Prevent fraud, scams, fake profiles, abuse, and illegal activity
• Personalise user experiences
• Improve our Services and algorithms
• Provide customer support
• Send service-related communications
• Conduct analytics and research
• Enforce our Terms and Community Guidelines
• Comply with legal obligations
• Protect users and platform integrity

We may also use anonymised and aggregated data for business analysis and platform improvement.

We process personal information under one or more of the following legal bases:

• Consent
• Performance of a contract
• Legitimate interests
• Legal obligations
• Protection of vital interests

We use cookies and similar technologies to:

• Keep users logged in
• Improve functionality
• Analyse traffic and usage
• Prevent fraud and abuse
• Remember user preferences
• Improve advertising effectiveness

Users may manage cookies through browser settings.

Some features may not function properly if cookies are disabled.

We may share information with:

Service Providers

Trusted third parties assisting with:

• Payment processing
• Hosting
• Analytics
• Security
• Customer support
• Identity verification
• Email delivery
• Cloud storage

Legal Authorities

We may disclose information:

• To comply with legal obligations
• To respond to lawful requests
• To protect users and the public
• To investigate fraud or safety concerns

Business Transfers

If Borderless Love is involved in a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction.

Your information may be processed in countries outside your country of residence.

Where required, we implement safeguards such as:

• Standard contractual clauses
• GDPR-compliant transfer mechanisms
• Secure cloud providers

We reserve the right to:

• Monitor platform activity
• Investigate suspicious behaviour
• Remove inappropriate content
• Suspend or terminate accounts
• Report illegal activity to authorities

We use automated systems and manual moderation to help maintain a safe environment.

However, no online platform can guarantee the conduct of users.

Users should exercise caution when interacting online or meeting in person.

Information you post publicly, including profile details, comments, photos, videos, and messages, may be viewed by other users.

Please avoid sharing sensitive personal information publicly.

We retain personal information only as long as reasonably necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain safety records

Deleted accounts may remain in backups or archived systems for a limited period.

Certain information may be retained where legally required or necessary for fraud prevention.

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge complaints with regulators

To exercise your rights, contact: support@borderlesslove.space

We may request identity verification before processing requests.

We may send:

• Service announcements
• Promotions
• Updates
• Newsletters

You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.

Service-related communications may still be sent where necessary.

Our platform may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices of third parties.

Users should review third-party privacy policies independently.

We implement reasonable administrative, technical, and organisational safeguards designed to protect information, including:

• Encryption
• Secure payment processing
• Restricted access controls
• Security monitoring
• Authentication measures

However, no internet-based service can be guaranteed 100% secure.

Borderless Love may use automated technologies, moderation tools, recommendation systems, or AI-assisted features to:

• Improve compatibility
• Detect fraud
• Enhance safety
• Recommend profiles or content
• Improve user experience

Automated decisions are subject to ongoing review and monitoring.

Users may delete their accounts at any time.

We reserve the right to suspend or terminate accounts that:

• Violate our Terms
• Engage in abusive behaviour
• Attempt fraud
• Endanger other users
• Misuse the platform

We may update this Privacy Policy periodically.

Where legally required, users will be notified of material changes.

Continued use of the Services after updates constitutes acceptance of the revised policy.

For privacy-related concerns or requests:

To support fraud prevention, payment compliance, and platform security, Borderless Love may:

• Conduct account reviews
• Monitor transaction activity
• Use anti-fraud systems
• Cooperate with payment providers and financial institutions
• Temporarily restrict accounts pending investigations

Chargeback abuse, fraudulent activity, or misuse of subscriptions may result in suspension or permanent removal from the platform.

Borderless Love provides a private membership platform for member introductions, networking, and social interaction.

We do not guarantee:

• Specific connection outcomes
• Compatibility
• Long-term member interactions
• User authenticity beyond reasonable verification efforts

Users are responsible for exercising personal judgment and safety precautions during interactions and offline meetings.

Borderless Love is committed to making its Services accessible and inclusive wherever reasonably possible.

Users requiring accessibility assistance may contact us for support.